Refund Policy
Your satisfaction matters to us. This comprehensive policy outlines our refund procedures, eligibility criteria, and customer support commitment for all monabmalvia finance education programs.
Policy Effective: January 15, 2025 | Last Updated: March 8, 2025
Refund Eligibility & Requirements
We understand that circumstances change, and we want to provide fair refund options for our students. Our refund policy applies to all paid finance education programs, workshops, and course materials purchased through monabmalvia.com.
- Full refunds available within 14 days of course enrollment for programs not yet started
- Partial refunds considered within 30 days for students who have completed less than 25% of course content
- Medical or emergency situations evaluated case-by-case with supporting documentation
- Technical issues preventing course access qualify for full refunds regardless of timeframe
- Corporate training packages follow separate refund schedules outlined in service agreements
Please note that digital downloads, completed certification programs, and one-on-one consultations have different refund terms due to their immediate delivery nature.
Step-by-Step Refund Process
Submit Refund Request
Email your refund request to info@monabmalvia.com with your course details, purchase date, and reason for refund. Include your original payment confirmation for faster processing.
Initial Review Process
Our customer service team reviews your request within 2-3 business days. We'll confirm receipt and may request additional information to verify eligibility under our policy terms.
Decision & Approval
Once approved, we'll send confirmation via email detailing the refund amount and expected processing timeline. Partial refunds are calculated based on completed coursework and time elapsed.
Payment Processing
Refunds are processed to your original payment method within 5-10 business days. Bank transfers may take additional time depending on your financial institution's processing schedule.
Important Policy Notes
Course access is revoked immediately upon refund processing. Certificates earned during partial course completion remain valid. International students may experience longer processing times due to banking regulations and currency conversion requirements.